Often, it is employees at the front line who are the first to recognize that Average has slipped in. Somehow the organization knew there was a way for the employees to let Leadership know there was a problem.
The organization figured out "where to go from here" and came to understand that they must strive for passion, competency, flexibility, communication and ownership; that all five of these qualities were important in their work. Because of this, Excellence finally returned. Leadership wanted to do everything that could be done to keep Excellence front and center. And so he brought everyone together to debrief. If there was anything they could learn from the crime of Average, Leadership wanted to share the knowledge across the organization.
Attaining and keeping excellence is not for the faint of heart, nor is it a walk in the park. It takes commitment, courage and hard work to follow The Law of Excellence; by keeping a constant awareness and vigilance to always be your best with Passion, Competency, Flexibility, Communication and Ownership.
Drawing on years of study and decades of experience, "WHO KIDNAPPED EXCELLENCE" authors Harry Paul, John Britt and Ed Jent zero in on five core qualities of Excellence. In this entertaining and enlightening new book, they tell how to give and be the best in each of these five critical dimensions, showing how to foster excellence in organizations and in life.
Source: Who Kidnapped Excellence?: What Stops Us from Giving and Being Our Best