A poignant resource for conflict management, "Embrace Happiness" by author Ali Soleymaniha, explores what conflict is, what causes it and how people tend to react to it.
By encouraging a balanced lifestyle and reviewing how minute decisions affect overall happiness. Soleymaniha provides readers with insight into achieving a state of total happiness that is sustainable and viable.
"Happiness is neither the target or the destination," Soleymaniha said. "Instead, happiness is a daily expedition with different paths along the way and I wish to spread the word and see more people breaking the hard shells and experience the joyful light."
The conflict management process is, in fact, a process. It is not a single action, rather a series of well-planned, well-performed operations. The conflict itself is a dynamic phenomenon; therefore, the process of managing it has also a dynamic nature. The process evolves and develops as your mind evolves, and as your adverse party's mind changes.
To manage a conflict effectively, you need to be extremely observant and be an effective listener. The other party's words must be captured in full detail. All the movements, even a slight gesture, have to be observed with absolute attention.
The whole process of conflict management is a complex combination of forward charging, retreating, soothing, accepting, rejecting, mollifying, talking, convincing, and satisfying.
The conflict management process must be performed like a well-balanced, elegant dance.
This conflict management process must be performed in harmony, like a well-balanced, elegant dance. Every step has its own meaning, and every move should be performed in its proper time. The performance should be in complete coordination with the other party, or else the whole dance will be spoiled.
Source: Ali Soleymaniha: Embrace Happiness: The Art of Conflict Management